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- Asks "How can it be improved?" rather than "Does it need to be improved?"
- Recognizes the value of change for improvement.
- Focuses on problem prevention rather than problem resolution.
- Evaluates changing technology and optimizes its use.
- Recognizes redundancy and waste must be eliminated.
- Eliminates unneeded processes (practices/systems) without concern for impact on specific
job assignments.
- Accepts self-development as a process that needs continuous improvement.
- Recognizes processes as the key to performance improvement.
- Makes decisions based on need or opportunity, not precedent.
- Recognizes action rather than rhetoric as the true measurement of commitment.
- Promises only what can be delivered.
- Demonstrates personal commitment to continued learning and upgrading of skills.
- Communicates the impact of change to base assumptions used to make commitments.
- Accepts obligation to continuous improvement.
- Listens to clients.
- Actively solicits input from clients for important decisions. Always assumes the client has
something to contribute.
- Always asks, "How can I better serve the client?"
- Responds with urgency to clients' feedback, including both complaints and suggestions.
- Delights the client with quality and service that exceeds competition. Increases client loyalty
to our services by always going the extra mile.
Effectively represents the interests of the client. Is willing to "go to bat" for clients.
- Places a high priority on time. Delivers work on time to both internal and external customers.
- Works to reduce time required to perform assigned tasks. Removes needless steps.
- Errs in the direction of moving too fast, rather than moving too slow.
- Acts quickly to accomplish our goals and meet our commitments.
- Assesses the situation and acts accordingly.
- Responds to questions and issues immediately or as soon as appropriate information is collected.
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